User Terms and Conditions

This page sets out the rules that govern use of the True Flip online casino platform. It explains our relationship with you as a player, the steps we take to keep the site secure and fair, and the responsibilities you accept when using your account. Please read these terms carefully before registering or placing real-money wagers.

Account responsibilities

You are responsible for keeping your account details secure and for all activity that occurs under your login. Do not share your password or account information. We may ask you to change credentials or take additional security steps if we detect unusual activity.

Verification and account checks

We require account verification before certain withdrawals or in the event of unusual activity. You must provide government-issued ID, proof of address and supporting documents for payment methods when requested. Withdrawals may be delayed until verification is complete. We reserve the right to suspend or close accounts pending verification or where fraud is suspected.

Only one account is allowed per person. Multiple accounts, account sharing, or creating accounts on behalf of others can result in suspension and forfeiture of funds.

Eligibility requirements

To register you must be at least 18 years old and legally permitted to gamble in your place of residence. It is your responsibility to ensure that use of the platform is lawful where you live. Employees, contractors or affiliates who are prohibited from playing must not register.

Acceptable platform use

Use the site in good faith and according to these terms. Prohibited activities include collusion, use of bots or automation, chargeback fraud, tampering with games, exploiting site errors, and using IP masking tools where such use is restricted. We may freeze or close accounts and void affected wagers where prohibited activity is identified.

General bonus and promotion rules

All bonuses, free spins and promotions are subject to separate promotional terms that form part of these terms and conditions. Promotions may include wagering requirements, game restrictions, maximum bet limits during play with bonus funds, and expiry dates. Only one promotion may be claimed per player or household where stated. Bonus funds and winnings from promotional offers may be withheld or voided if we suspect abuse or fraud.

Deposits and withdrawals

We accept a variety of payment methods, including CAD options. Deposit processing is usually immediate; withdrawal times vary by method and may be subject to verification checks. Banks and payment processors may apply fees independent of our service. We do not accept third-party payments; withdrawals will be made only to verified payment accounts in your name. Withdrawal limits and processing windows are set out in the cashier and may differ by method and player status.

Dispute resolution

If you have a dispute, contact our support team at [email protected] with full details and evidence. We will investigate and aim to respond promptly. If we cannot reach agreement, you may escalate the matter in accordance with applicable law. Our decisions will be made in good faith and documented; any remedy will be limited to the scope permitted by these terms and relevant laws.

Updates to terms and conditions

We may update these terms to reflect changes in law, our services or operational needs. When material changes occur we will notify you on the site or by email where appropriate. Continued use of the platform after an update signifies your acceptance of the revised terms. Please review this page regularly for the latest version.