Responsible Gambling at True Flip Casino

At True Flip we take responsible gambling seriously. We want play to be safe and controlled, so we provide clear tools, practical limits and easy access to support. If you ever feel play is becoming a problem, use the controls below or contact our team for assistance.

Player protection principles

We base our approach on player safety, transparency and prevention. That means offering simple controls you can manage yourself, clear information about risks, and prompt assistance when needed. Our team respects privacy and acts to protect vulnerable players.

Activity-control tools

Available controls

Deposit limits - set daily, weekly or monthly caps to control how much you add to your account.
Loss limits - limit how much you can lose over a chosen period.
Session limits and reality checks - set maximum session lengths and receive regular reminders to take a break.
Time-outs - temporary account suspensions for short breaks (for example, 24 hours to 90 days).
Self-exclusion - longer-term account closure for months or years with the option to reopen only after the exclusion period ends.

Setting and adjusting deposit limits

You can set or lower deposit limits immediately from your account settings. Increasing a limit usually requires a waiting period to help prevent impulsive changes. Limits apply across all access points to your account and are designed to keep spending within comfortable levels.

Loss limits and time limits

Loss limits help minimise financial harm by capping net losses over chosen timeframes. Time limits and reality checks reduce continuous play by prompting regular pauses. Use these tools together to keep activity balanced with everyday life.

Self-exclusion and account breaks

Self-exclusion blocks access to your account for a chosen period and stops marketing contact. While excluded you will not be able to log in or place bets. If you need help setting up or extending a self-exclusion, contact support so we can apply the exclusion promptly and explain next steps for reinstatement.

Recognizing signs of problematic behaviour

Chasing losses or increasing stakes to recover money.
Spending more time or money than intended.
Neglecting work, family or bills because of gambling.
Borrowing money or hiding gambling activity from others.
Feeling anxious, restless or unable to stop.

Tips for maintaining control

Set deposit and loss limits before you play.
Use session limits and take regular breaks.
Only gamble with money you can afford to lose.
Avoid gambling when tired, stressed or under the influence.
Keep bank cards separate and consider pre-setting spending limits with your bank.

Professional help and support organisations

If you need help, reach out to local or national organisations such as ConnexOntario, Gamblers Anonymous or Gambling Therapy. These groups provide confidential support and counselling. In non-urgent cases about your account, contact our support team at [email protected]. If you or someone you know is at immediate risk, contact local emergency services right away.