Privacy & Data Protection
This privacy policy explains how True Flip collects, uses and protects the personal information you provide when using our online casino services in Canada. We take privacy seriously and aim to be clear about the types of information we collect, why we need it, how it is stored, and the choices you have about your data.
Types of data we collect
We collect several categories of information to operate your account, process payments and provide a safe gaming environment. These include personal data, technical data and transactional data.
Personal data
Personal data covers information you give us directly when registering or verifying your account. Typical examples are full name, date of birth, email address, phone number, government ID for KYC checks, and address for proof of residence. We also keep records of communications with our support team and information needed for identity verification and fraud prevention.
Technical data
Technical data is collected automatically when you use our site. This includes IP address, device and browser details, operating system, session times, cookies and other tracking identifiers, and basic location data derived from your IP. We use this data to maintain and secure the platform and to improve site performance.
Transactional data
Transactional data relates to deposits, withdrawals and gameplay activity. We record payment method details, transaction amounts, timestamps, game history and bet outcomes. Some payment methods require additional information from our providers to process deposits and withdrawals; we do not store full card details on our systems.
Use of information
We use personal and technical data to: create and manage your account, process payments, perform identity and age verification, detect and prevent fraud, comply with legal and regulatory obligations, and provide customer support. Transactional and activity data are used to manage bets, pay winnings and offer game-related services. We may also use aggregated, non-identifying data for analytics and service improvements.
Data protection practices
We protect your information using industry-standard measures including encrypted connections (TLS), secure data storage, access controls and regular security reviews. Access to personal data is limited to staff and service providers who need it to perform their duties. While we work to keep data secure, no online system is completely risk-free; we monitor and update our controls accordingly.
Cookies and tracking technologies
We use cookies and similar technologies to provide essential site functions, remember preferences, and support analytics and targeted messages. You can manage cookie settings via your browser or the cookie controls on our site. Disabling some cookies may affect site functionality and your experience.
User rights
You have rights to access, correct or delete personal data, to request restriction of processing, and to object to certain uses as permitted by applicable privacy laws. You may also request a copy of your account and transaction data in a portable format. We verify requests to protect your privacy and safety.
Access, correction and deletion of data
To access, update or delete your personal information, sign in and use your account settings, contact live chat, or email [email protected]. For deletion requests we may need to retain certain records to meet legal or regulatory obligations, including anti-money-laundering checks.
Information sharing and third parties
We share information with third parties only as necessary to provide services. This includes payment processors, game providers, identity verification and fraud-prevention vendors, analytics providers and regulatory or law enforcement authorities when required. These partners are contractually bound to protect your data.
Privacy policy updates
We may update this privacy policy from time to time. Material changes will be posted on our site with an updated effective date. Continued use of our services after changes are posted means you accept the revised terms.